Booking for all skills days are by payment in advance.
If you need to cancel, please give me as much notice as possible. When you book a day/space, I am saving that space for you and you are committing to pay for the day. If the space that had been reserved for you can be filled by someone else , a full refund will be given.
Refunds cannot be given for cancellations in the 7 days running up to the course/day you have booked, for whatever reason. If you contact us over 7 days before the booked date , we may be able to get the space filled and a refund will be given.
Weather conditions will not stop a coaching day. Hamsterley Forest and Descend Bikepark have all weather trails and even in the worst of rain , the majority of the track are perfectly rideable. If the conditions are too extreme(e.g snow and ice) and the bike park is closed or inaccessible due to snow , the option of a refund or transferral to another date will be offered.
There are inherent risks to riding a bike . On the coaching days , you must take responsibility for yourself. I will provide guidance and technique skills training but its up to you to decide for yourself what you are willing to ride. All our courses aim to work progressively and there is never any pressure to do certain things. If you’d like more information about our approach to coaching , feel free to drop us an email.
Gift Vouchers are valid for 1 year from the date of purchase. It is your responsibility to contact us to arrrange your day.
The gift voucher can not be used after that date.
The purchaser of the voucher is entitled to a 14-day ‘cooling off’ period provided the gift voucher is returned unused and with the original proof of purchase (Paypal receipt) within 14 days of purchase, after which a full refund will be made. After the 14 day period, no refunds will be given. If you need to return a gift voucher please email firstname.lastname@example.org